PrisTrak Refund Policy
Apple or Google handles refund requests for purchases processed through its store.
No separate PrisTrak guarantee
PrisTrak does not offer a separate voluntary money-back guarantee. This does not limit refund, withdrawal, conformity, or other consumer rights that cannot be waived under applicable law.
1. Apple App Store Purchases
Apple processes and decides refund requests for PrisTrak subscriptions and lifetime purchases made through Apple App Store. Eligibility and timing are governed by Apple's rules and applicable law. Submit a request with the Apple Account used for purchase:
2. Google Play Purchases
Google processes and decides refund requests for PrisTrak subscriptions and lifetime purchases made through Google Play. Eligibility and timing are governed by Google Play's rules and applicable law:
3. Effect of a Refund
If Apple or Google refunds, revokes, or reverses a purchase, PrisTrak may remove the corresponding premium or lifetime entitlement after receiving the store status. Cancelling a subscription alone generally does not refund an already-paid period; review the applicable store decision and local law.
4. Technical or Access Problems
If the store shows a completed purchase but PrisTrak does not recognize it, first use Restore Purchases while signed in to the same store account. If the problem continues, email support@pristrak.com with the store, product, purchase date, and a redacted receipt or store order reference. Do not send full payment-card details.
PrisTrak support can investigate entitlement delivery but cannot approve or issue an Apple or Google store refund.